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Shipping Policy

When We Ship and Time in Transit


Good Deed ships orders containing in-stock, non-customized inventory within 3-5 business days. 


Orders will be shipped within that time frame except on the rare occasion when the item ordered is on back order. 


Customized orders usually ship within 7-14 business days.  Some customized orders may take longer.

 

When selecting a shipping method, please keep in mind that only business days are counted - not holidays, weekends or the first day that you've placed the order (which is the day it is being processed). 


Good Deed is not responsible for items delayed in the shipping process due to inclement weather.  Good Deed is not responsible for lost or stolen packages.  Any shipping errors must be reported to us within 30 days of shipment.  


Expedited Shipping


During check-out, you may choose to expedite your order (UPS Next Day Air, UPS 2nd Day Air, etc.).


Please note that orders placed in the store after 12 p.m. EST will not be processed for expedited shipping until the following day.


It is recommended that you email us if you need something shipped overnight, help@gooddeed.org


We are happy to ship you items in stock overnight per your request.


Notification

 

When orders are shipped, an e-mail will be sent to you with UPS tracking information.  Please note that orders shipped with USPS are not trackable.

 

This e-mail will confirm the products that have shipped, the price of each and the total price of the order,  including the tax charged (for CA residents only).  Actual shipping and handling charges will replace the estimated totals.


Shipping Charges


Please note:  Your shipping cost, as shown in the store, is an estimate.  We will charge actual shipping to your account.  That is the cost UPS or USPS charges us.

 

Once your items ship, Good Deed replaces the shipping estimate with the actual shipping cost.

We will then wait until your order ships to charge your credit card or email you an invoice, depending on the payment option you choose. 


Back-Orders

Regrettably, we occasionally underestimate the response to our clothing and gear and do not have enough to fill orders immediately.

In these cases, your order must go on back-order until we receive additional products from our manufacturers. 

 


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